Pain relief and stability for the knee joint
The GenuTrain active support consists of an anatomically contoured knit and an integral, ring-shaped, functional visco-elastic cushion, the Omega pad. It relieves pain by providing the therapeutic pressure of the support from the kneecap to the soft tissues of the knee. Two nubs on the lower edge of the pad, the Hoffa pads, exert pressure on the infrapatellar fat pad, thereby also increasing relief for the kneecap and enhancing the pain-relieving effect. Lateral wings extend into the joint space of the knee, providing targeted pain relief at the meniscus in this sensitive area.
When walking or running with the GenuTrain, the muscular contractions cause the pressure to rise and fall, thereby resulting in an effect which is similar to an intermittent compression massage. This stimulates the metabolism and helps to dispel swelling and hematomas more quickly. The support also stimulates receptors in the soft tissue of the knee and on the skin. The surrounding musculature is also activated and effective, long-term stabilization for the joint is achieved.
- 01 Donning aid
Makes it easier to put on
- 02 Soft hollow of the knee
Enhanced wearing comfort
- 03 Three-dimensional Train active knit
For the ideal fit and optimal neuromuscular joint stabilization
- 04 Omega pad
Improves neuromuscular joint stabilization
- 05 Meniscus wings
- 06 Hoffa pads
The perfect combination of shape and function
The material and shape of the GenuTrain active supports have an ingenious functional design for optimal effect and a high level of wearing comfort. The breathable, skin-friendly knit adapts to your every movement, without irritation or slipping. The material is far softer and more elastic in the sensitive flexion area of the hollow of the knee, and at the edges of the support. Spiral stays at the sides make sure that the support does not lose its shape during movement, while integrated donning aids make the supports easy to put on with little effort.
This brace is made of the following materials:
- Polyamide (PA)
- Styol-Ethylen-Butylen-Sytrol (SEBS)
- Thermoplastic Polyurethane (TPU)
- Elastane (EL)
- Cotton (CO)
- Polyurethane (PUR)
- Polyester (PES)
- Irritation (tendomyopathy, ligament insertion degeneration, meniscopathy, osteoarthritis, arthritis, post-traumatic and post-operative)
- Recurrent joint effusions
- Feeling of instability
- Knee strains or sprains
- Recurrent knee pain
- Pre and post-operative knee swelling and inflammation
- Adolescent knee pain
- Osgood-Schlatter´s disease
- Degenerative joint disease (osteoarthritis)
|Size||14 cm Above mid kneecap||12 cm Below mid kneecap|
|XXSmall (0)||35 - 38 cm||25 - 28 cm|
|XSmall (1)||38 - 41 cm||28 - 31 cm|
|Small (2)||41 - 44 cm||31 - 34 cm|
|Medium (3)||44 - 47 cm||34 - 37 cm|
|Large (4)||47 - 50 cm||37 - 40 cm|
|XLarge (5)||50 - 53 cm||40 - 43 cm|
|XXLarge (6)||53 - 56 cm||43 - 46 cm|
|3XLarge (7)||56 - 59 cm||46 - 49 cm|
|Circumference measured 14 cm above mid kneecap and 12 cm below mid kneecap.|
We offer free advice from a registered treating Physiotherapist.
Similarly to having a pharmacist available to answer your questions in regards to medications you buy at a pharmacy, we are here to answer your questions on our products in regards to your health.
We can discuss general issues about injuries, muscles, joints, pain etc. and provide advice on what products and exercises will help your specific needs. We will respond within 24 hours.
Our Return Policy
You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
**Customers are responsible for return shipping charges. Except in the case of an error made by us or manufacturer defect**
Exceptions to Our Return Policy
To maintain hygienic standards in accordance with Ontario Health and Health Canada infection and disease prevention initiatives ALL medical, surgical, and rehabilitation equipment and soft supports are non-returnable, unless they have a manufacturer guarantee. Other items we do not return include (but are not limited to):
- Cold therapy products and accessories
- Theratherm digital moist heat pads
- Amoena Products
- Custom orthopaedic braces
- Taping products
- Compression therapy products
- Pelvic Floor exercisers (EMY, Perifit)
- TENS, IFC, NMES and like units
- Post-Operative braces and shoes
- Rigid ankle/foot immobilizers
- Shoulder immobilizers/slings
- Any items marked as non-returnable on the product page.
All Our Products are Fully Guaranteed Against Defects
Please check your package immediately to be sure your order is correct and items were not damaged. If you receive a defective product or an incomplete order, EMAIL US IMMEDIATELY for prompt action at CustomerService@PhysiotherapyRoom.com. Please include your name and order number. Damaged or short shipments should be reported within 5 days of receipt. Please keep the box if the item is damaged. If your tracking number shows as delivered but you never received your package, you need to report this within 5 business days. Someone on our customer service team will reach out with further steps.
We cannot accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more then 30 days after delivery. If you would like to make a return or exchange, you must contact us by phone or email.
How to Initiate a Return!
Email us at CustomerService@PhysiotherapyRoom.com, let us know your Name, Order number, which products you want to return and the reason!
One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!
Items returned to us without notification will not be eligible for a refund or exchange.
To deter against insurance fraud, in the event of a request for a refund we reserve the right to contact your insurer to verify the status of your reimbursement prior to processing your refund. If an individual is abusing our return and refund policies, your order will be placed on hold and you will be notified of an additional restocking fee of up to 25% before items are shipped.
Our Exchange Policy
We are committed to offering you a low-risk online shopping experience. If you need a different size or you want to exchange for a different product, we've got you covered. You need to reach out to us within 5 days of receiving your item. We will pay the return shipping fees (for the first exchange) when you request an exchange within the first 5 days after receiving your order. Plus, we offer free advice from our physiotherapists. Our team is standing by to help you figure out what product or size might be better for you.
How to Initiate an Exchange!
Please reach out within the first 5 days of receiving your item. Try it on, if it does not fit, reach out to us. We would be happy to help you get the right item for your needs. You cannot use this item for a month then decide to exchange or return the item. If the item has been used and cannot be resold and is not in the original package, we will cannot allow an exchange or refund!
If you have ordered the wrong size or product and require an exchange please email us at CustomerService@PhysiotherapyRoom.com. We will send you a pre-paid shipping label by email to cover the shipping fees. Please note we cover the shipping fees when you request an exchange within the first 5 days of receiving your product. Also note, we cover the shipping fees for the first exchange on your order, if you have multiple exchanges on the same order, you will be responsible for the shipping fees after the first complimentary exchange.
Note: Please return all packaging and instructions and place your item in a suitable shipment box with the pre-paid label attached.
When will I get my refund?
It usually takes about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. The refund will appear on your original payment method.
All orders shipped outside of Canada are final sale and cannot be returned or exchanged. Some items are not eligible to ship outside of Canada. This will be stated on the product page. If this is the case, we have the right to cancel and refund your order.
Still have questions?
Feel free to contact us at CustomerService@PhysiotherapyRoom.com, if you have any other questions.