The DonJoy REACTION WEB is a responsive, webbed approach to knee pain that gives you a distinct alternative to the basic knee sleeve.
Developed by world renown orthopedic surgeon, Dr. William Nordt, the REACTION WEB can help decrease knee pain and increase function to get you back to your active lifestyle. The elastomeric web is an innovative solution that absorbs shock, disperses energy and shifts pain away from your knee. This comfortable, easy to apply solution takes the shape of your knee, with an improved design engineered for better fit and comfort.
Features and Benefits
- DYNAMIC SUPPORT WEBBING - Absorbs shock and shifts weight to help alleviate knee pain.
- SUPERIOR COMFORT - Open web design and mesh backing allow for breathability. Velcro straps on the top and bottom ensure the brace stays in place.
- LIGHTWEIGHT - Constructed out of elastomer, a blend of neoprene-free rubber materials not made with natural rubber latex.
- COMPLETE FLEXIBILITY - The brace can be worn on the left or right leg and with or without the sleeve.
- UNDERSLEEVE INCLUDED WITH EVERY BRACE - Made of 85% nylon and 15% spandex the undersleeve reduces friction or chaffing. The undersleeve is supposed to fit tightly, but if you'd prefer a larger undersleeve or need a replacement you can purchase a Reaction Undersleeve separately.
- Patellofemoral Pain Syndrome (PFPS)
- Chondromalacia Patella (runner's knee)
- Quadriceps or patellar tendonitis/tendinosis (Jumper's Knee)
- Meniscus Tear
- Osgood-Schlatter Disease
- General Patellar Tracking issues and instabilities.
Read the Open Journal of Therapy and Rehabilitation’s published report: REACTION WEB reduces knee pain, increases function, enhances quality of life and is effective in conservative care for those with patellofemoral pain syndrome (kneecap pain).
- Patellofemoral pain syndrome (PFPS) or chondromalacia patella (runner’s knee)
- Quadriceps or patellar tendonitis/tendinosis (jumper’s knee)
- Osgood-Schlatter disease
- General patellar tracking issues and instability
- Mild knee osteoarthritis
Take the measurement of your thigh 6" above your kneecap using a flexible type tape measure. Use this circumference to choose your size. See the video below for general information on measuring your leg for various DonJoy braces.
Note: This product runs small. If you measure between sizes we recommend going up one size for optimum comfort and fit.
DonJoy Braces Warranty – LIMITED 6 months
DonJoy warrants the rigid components (frame, hinges, etc.) of their braces for 1 year and warrants the soft components (pads, straps, etc.) for 6 months from manufacturing or material defects.
EXCLUSIONS: DonJoy does not warrant products for cosmetic deficiencies caused by regular wear and tear.
We offer free advice from a registered treating Physiotherapist.
Similarly to having a pharmacist available to answer your questions in regards to medications you buy at a pharmacy, we are here to answer your questions on our products in regards to your health.
We can discuss general issues about injuries, muscles, joints, pain etc. and provide advice on what products and exercises will help your specific needs. We will respond within 24 hours.
Our Return Policy
You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
**Customers are responsible for return shipping charges. Except in the case of an error made by us or manufacturer defect**
Exceptions to Our Return Policy
To maintain hygienic standards in accordance with Ontario Health and Health Canada infection and disease prevention initiatives ALL medical, surgical, and rehabilitation equipment and soft supports are non-returnable, unless they have a manufacturer guarantee. Other items we do not return include (but are not limited to):
- Cold therapy products and accessories
- Theratherm digital moist heat pads
- Amoena Products
- Custom orthopaedic braces
- Taping products
- Compression therapy products
- Pelvic Floor exercisers (EMY, Perifit)
- TENS, IFC, NMES and like units
- Post-Operative braces and shoes
- Rigid ankle/foot immobilizers
- Shoulder immobilizers/slings
- Any items marked as non-returnable on the product page.
All Our Products are Fully Guaranteed Against Defects
Please check your package immediately to be sure your order is correct and items were not damaged. If you receive a defective product or an incomplete order, EMAIL US IMMEDIATELY for prompt action at CustomerService@PhysiotherapyRoom.com. Please include your name and order number. Damaged or short shipments should be reported within 5 days of receipt. Please keep the box if the item is damaged. If your tracking number shows as delivered but you never received your package, you need to report this within 5 business days. Someone on our customer service team will reach out with further steps.
We cannot accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more then 30 days after delivery. If you would like to make a return or exchange, you must contact us by phone or email.
How to Initiate a Return!
Email us at CustomerService@PhysiotherapyRoom.com, let us know your Name, Order number, which products you want to return and the reason!
One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!
Items returned to us without notification will not be eligible for a refund or exchange.
To deter against insurance fraud, in the event of a request for a refund we reserve the right to contact your insurer to verify the status of your reimbursement prior to processing your refund. If an individual is abusing our return and refund policies, your order will be placed on hold and you will be notified of an additional restocking fee of up to 25% before items are shipped.
Our Exchange Policy
We are committed to offering you a low-risk online shopping experience. If you need a different size or you want to exchange for a different product, we've got you covered. You need to reach out to us within 5 days of receiving your item. We will pay the return shipping fees (for the first exchange) when you request an exchange within the first 5 days after receiving your order. Plus, we offer free advice from our physiotherapists. Our team is standing by to help you figure out what product or size might be better for you.
How to Initiate an Exchange!
Please reach out within the first 5 days of receiving your item. Try it on, if it does not fit, reach out to us. We would be happy to help you get the right item for your needs. You cannot use this item for a month then decide to exchange or return the item. If the item has been used and cannot be resold and is not in the original package, we will cannot allow an exchange or refund!
If you have ordered the wrong size or product and require an exchange please email us at CustomerService@PhysiotherapyRoom.com. We will send you a pre-paid shipping label by email to cover the shipping fees. Please note we cover the shipping fees when you request an exchange within the first 5 days of receiving your product. Also note, we cover the shipping fees for the first exchange on your order, if you have multiple exchanges on the same order, you will be responsible for the shipping fees after the first complimentary exchange.
Note: Please return all packaging and instructions and place your item in a suitable shipment box with the pre-paid label attached.
When will I get my refund?
It usually takes about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. The refund will appear on your original payment method.
All orders shipped outside of Canada are final sale and cannot be returned or exchanged. Some items are not eligible to ship outside of Canada. This will be stated on the product page. If this is the case, we have the right to cancel and refund your order.
Still have questions?
Feel free to contact us at CustomerService@PhysiotherapyRoom.com, if you have any other questions.
Can the DonJoy Reaction Knee brace be worn all day (at work sitting / walking around / etc.) or just when I am doing activities?
The Donjoy Reaction knee brace can be worn all day or when just doing your activities. It's all personal preference.
I have chondromalacia patella and want to wear when I bike and use the elliptical at the gym. I just wanted to make sure it was the right choice to purchase so that it helps with my tracking?
Yes, this would be a great fit for your injury. The webbing on the brace works as a shock absorber and will help while performing your activities in the gym.
My knee centre measured at 15 inches. My thigh was 20 inches and calf 16 inches. which size knee brace you you recommend?
A Medium/Large would be the correct size for you with the DonJoy Reaction Web Knee Brace.