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Elasto-Gel Therapy Mitten (Single)

Elasto-Gel Therapy Mitten (Single)
Elasto-Gel Therapy Mitten (Single)
Elasto-Gel Therapy Mitten (Single)
Elasto-Gel Therapy Mitten (Single)
Elasto-Gel Therapy Mitten (Single)
  • Stock: In Stock
  • Model: SWT109
  • Weight: 811.00g
  • Dimensions: 22.00cm x 21.00cm x 16.00cm
  • SKU: SWT109
$72.00 CAD
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The Elasto-Gel therapy mitten is a clinic grade soft, flexible cold and heat therapy wrap.   Designed to provide aid in reducing swelling or stimulating blood flow to the hand and fingers.   It helps restore flexibility and reduces pain and stiffness.

Features and Benefits


  • Easy to use
  • Non-Toxic
  • Comfortable and form fitting
  • Safe & Non-Toxic Gel
  • Stays Soft & Pliable even at -20°F (Will not get hard & brittle when use cold)
  • Soothing Cold
  • Reusable
  • Made in the USA


COLD THERAPY


Store the mitt in the freezer for a minimum of two (2) hours.  It may be left in the freezer indefinitely until ready to use.  It will remain flexible even at -20°F.  Remove the mitt prior to defrosting the freezer. 

Note:  Always store product in a plastic bag while in freezer.

 

HEAT THERAPY


The most convenient method of heating the mitt is in a microwave oven.  Tuck the thumb and wrist into the body of the mitt before heating to avoid a hot spot. Suggested heating times:  600-700 watt microwave: 30-45 Seconds per side.  1100 watt: 30 Seconds per side.

Note: all microwaves vary in heating and may have “hot spots”.  Be cautious when heating.

 

After you heat the mitten, wait one minute (60 seconds) before applying to body.  The mitt should feel WARM to the touch, NOT HOT.  Hold the mitt firmly against the skin for 30 seconds before re-

heating*.  If the wrap is not warm enough, heat in 15 second increments and rotate the product each time.

The mitt can also be heated in a conventional oven at 250°F for 10-15 minutes.  Place mitt on cookie sheet or baking dish in the center of the oven.  Flip the wrap after 6 minutes for even heating.

 

DO NOT GET THE PRODUCTS WET

The gel will absorb water and swell.  If the product becomes damp, lay it on a flat surface and allow it to fully air dry before continuing use.  Do not use wet towels under the gel.

 

CLEANING INSTRUCTIONS



 Remove the outside cover and hand wash in cold water and mild soap.  Hang up to dry.  Wipe the white inner cover with a damp (not wet) cloth using mild soap or disinfectant.  Allow the product to fully air dry before continuing to use.{/slide} {slide=WR200 Hot/Cold Wrist Wrap} COLD THERAPY:

Store the wrap in the freezer for a minimum of two (2) hours.  It may be left in the freezer indefinitely until ready to use.  It will remain flexible even at -20°F.  Remove the wrap prior to defrosting the freezer.  Note:  Always store product in a plastic bag while in freezer.

We offer free advice from a registered treating Physiotherapist.
Physiotherapist

Similarly to having a pharmacist available to answer your questions in regards to medications you buy at a pharmacy, we are here to answer your questions on our products in regards to your health.

We can discuss general issues about injuries, muscles, joints, pain etc. and provide advice on what products and exercises will help your specific needs. We will respond within 24 hours.


Our Return Policy


You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund.  Items should be returned in their original packaging.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

**Customers are responsible for return shipping charges.  Except in the case of an error made by us or manufacturer defect**


Exceptions to Our Return Policy


To maintain hygienic standards in accordance with Ontario Health and Health Canada infection and disease prevention initiatives ALL medical, surgical, and rehabilitation equipment and soft supports are non-returnable, unless they have a manufacturer guarantee. Other items we do not return include (but are not limited to):

  • Cold therapy products and accessories
  • Theratherm digital moist heat pads
  • Amoena Products
  • Custom orthopaedic braces
  • Taping products
  • Compression therapy products
  • Pelvic Floor exercisers (EMY, Perifit)
  • TENS, IFC, NMES and like units
  • Post-Operative braces and shoes
  • Rigid ankle/foot immobilizers
  • Shoulder immobilizers/slings
  • Any items marked as non-returnable on the product page.
All Our Products are Fully Guaranteed Against Defects

Please check your package immediately to be sure your order is correct and items were not damaged.  If you receive a defective product or an incomplete order, EMAIL US IMMEDIATELY for prompt action at CustomerService@PhysiotherapyRoom.com.  Please include your name and order number.  Damaged or short shipments should be reported within 5 days of receipt.  Please keep the box if the item is damaged. If your tracking number shows as delivered but you never received your package, you need to report this within 5 business days. Someone on our customer service team will reach out with further steps.

We cannot accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more then 30 days after delivery.  If you would like to make a return or exchange, you must contact us by phone or email.


How to Initiate a Return!


Email us at CustomerService@PhysiotherapyRoom.com, let us know your Name, Order number, which products you want to return and the reason!  

One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!

Items returned to us without notification will not be eligible for a refund or exchange.

To deter against insurance fraud, in the event of a request for a refund we reserve the right to contact your insurer to verify the status of your reimbursement prior to processing your refund.  If an individual is abusing our return and refund policies, your order will be placed on hold and you will be notified of an additional restocking fee of up to 25% before items are shipped.


Our Exchange Policy


We are committed to offering you a low-risk online shopping experience.  If you need a different size or you want to exchange for a different product, we've got you covered.  You need to reach out to us within 5 days of receiving your item.  We will pay the return shipping fees (for the first exchange) when you request an exchange within the first 5 days after receiving your order.  Plus, we offer free advice from our physiotherapists.  Our team is standing by to help you figure out what product or size might be better for you.


How to Initiate an Exchange!


Please reach out within the first 5 days of receiving your item.  Try it on, if it does not fit, reach out to us.  We would be happy to help you get the right item for your needs.  You cannot use this item for a month then decide to exchange or return the item.  If the item has been used and cannot be resold and is not in the original package, we will cannot allow an exchange or refund! 

If you have ordered the wrong size or product and require an exchange please email us at CustomerService@PhysiotherapyRoom.comWe will send you a pre-paid shipping label by email to cover the shipping fees.  Please note we cover the shipping fees when you request an exchange within the first 5 days of receiving your product.   Also note, we cover the shipping fees for the first exchange on your order, if you have multiple exchanges on the same order, you will be responsible for the shipping fees after the first complimentary exchange.


Note:  Please return all packaging and instructions and place your item in a suitable shipment box with the pre-paid label attached.  


When will I get my refund?


It usually takes about 2-3 weeks.  Most refunds are fully refunded in 3-5 days after we receive and process your return.  The refund will appear on your original payment method.


International Orders


All orders shipped outside of Canada are final sale and cannot be returned or exchanged.  Some items are not eligible to ship outside of Canada. This will be stated on the product page. If this is the case, we have the right to cancel and refund your order.


Still have questions?


Feel free to contact us at CustomerService@PhysiotherapyRoom.com, if you have any other questions.

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