The Empi Direct TENS machine (transcutaneous electrical nerve stimulator) is a compact dual channel handheld device which utilises a range of nerve stimulation programmes to aid in the treatment and management of chronic and acute conditions.
This is a powerful compact TENS unit that is easy to operate. It has large buttons that has preset setting for the different body parts. Perfect for home use. Get the quality of clinical TENS in your own home.
The Empi Direct TENS is suitable for use by patients or healthcare professionals and will administer fast-acting drug-free pain-relief with no known side-effects.
How Does the Empi Direct TENS work?
The Direct TENS machine is attached to the skin via electrodes which send an electrical pulse to the cutaneous (outer) and afferent (deeper) nerves to alleviate discomfort by blocking the pain signal sent to the brain.
While pain-relief is most efficient during nerve stimulation the effects can last long-after the treatment has been completed.
The Direct TENS machine is suitable for use at any time with a recommended minimum usage period of 30 minutes which can be continued for several hours.
Treatment / Prevention of the following Injuries:
- All Joint pain - examples include shoulder, hip, knee, ankle arthritis.
- Chronic and radiating pain in the upper and lower back and spine.
- Degenerative diseases of the musculoskeletal system.
- Tension headaches
- Amputation stump/phantom limb pain.
- Pain from inflammatory arthritis diseases such as rheumatoid arthritis.
- Acute and chronic muscle pain.
- Reduce Spasms
Features and Benefits:
- Includes multiple pain relieving applications, and allows by a simple click, programs adapted to specific pain areas.
- 2 Channels of stimulation output.
- 13 Pre-set programs including 5 quick select programs for ease of use
- Waveform: Asymmetrical biphasic, 100% compensated
- Constant voltage up to resistance of 1000 ohms
- Maximum amplitude: 40mA @ 1000 ohms, 250µsec
- Pulse Duration: up to 250 μsec
- Frequency: up to 1,000 Hz
- Power Source: 2 x 1.5V AA Batteries or 2x 1.2V AA rechargeable batteries
- Modern design and soft push buttons for comfortable use
- Adjustable timer
- Unit features include 5 stimulation programs - Pulse - Burst - Continuous - Mixed Frequency - Multi-modulation
- Easy to read LCD display and convenient easy to use controls
The Kit Includes:
- Cefar Empi Direct TENS unit - 2527116
- 2 sets of leadwires
- 2 regular AA batteries
- 4 AA rechargeable AA batteries with charging kit
- 1 - 4 pack of 2" x 2" DURA-STICK® Self-Adhesive Electrodes
- Cefar Empi Direct TENS Quick start guide and electrode placement guide
- Convenient black Empi bag
- Cefar Empi Direct TENS User guide on CD
Chattanooga Cefar Devices Warranty – LIMITED 3 YEARS
If there are any issues within the first 30 days of purchasing the device, you can return it to us, The Physio Store Inc. and we will replace the device free of charge.
After this time, the remaining Warranty will be honoured by the manufacturer - Chattanooga.
You can register your warranty with them directly at Chattanooga Warranty Registration Page.
Register before the warranty period runs out. You will receive an email confirming your warranty registration.
We offer free advice from a registered treating Physiotherapist.
Similarly to having a pharmacist available to answer your questions in regards to medications you buy at a pharmacy, we are here to answer your questions on our products in regards to your health.
We can discuss general issues about injuries, muscles, joints, pain etc. and provide advice on what products and exercises will help your specific needs. We will respond within 24 hours.
Our Return Policy
You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
**Customers are responsible for return shipping charges. Except in the case of an error made by us or manufacturer defect**
Exceptions to Our Return Policy
To maintain hygienic standards in accordance with Ontario Health and Health Canada infection and disease prevention initiatives ALL medical, surgical, and rehabilitation equipment and soft supports are non-returnable, unless they have a manufacturer guarantee. Other items we do not return include (but are not limited to):
- Cold therapy products and accessories
- Theratherm digital moist heat pads
- Amoena Products
- Custom orthopaedic braces
- Taping products
- Compression therapy products
- Pelvic Floor exercisers (EMY, Perifit)
- TENS, IFC, NMES and like units
- Post-Operative braces and shoes
- Rigid ankle/foot immobilizers
- Shoulder immobilizers/slings
- Any items marked as non-returnable on the product page.
All Our Products are Fully Guaranteed Against Defects
Please check your package immediately to be sure your order is correct and items were not damaged. If you receive a defective product or an incomplete order, EMAIL US IMMEDIATELY for prompt action at CustomerService@PhysiotherapyRoom.com. Please include your name and order number. Damaged or short shipments should be reported within 5 days of receipt. Please keep the box if the item is damaged. If your tracking number shows as delivered but you never received your package, you need to report this within 5 business days. Someone on our customer service team will reach out with further steps.
We cannot accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more then 30 days after delivery. If you would like to make a return or exchange, you must contact us by phone or email.
How to Initiate a Return!
Email us at CustomerService@PhysiotherapyRoom.com, let us know your Name, Order number, which products you want to return and the reason!
One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!
Items returned to us without notification will not be eligible for a refund or exchange.
To deter against insurance fraud, in the event of a request for a refund we reserve the right to contact your insurer to verify the status of your reimbursement prior to processing your refund. If an individual is abusing our return and refund policies, your order will be placed on hold and you will be notified of an additional restocking fee of up to 25% before items are shipped.
Our Exchange Policy
We are committed to offering you a low-risk online shopping experience. If you need a different size or you want to exchange for a different product, we've got you covered. You need to reach out to us within 5 days of receiving your item. We will pay the return shipping fees (for the first exchange) when you request an exchange within the first 5 days after receiving your order. Plus, we offer free advice from our physiotherapists. Our team is standing by to help you figure out what product or size might be better for you.
How to Initiate an Exchange!
Please reach out within the first 5 days of receiving your item. Try it on, if it does not fit, reach out to us. We would be happy to help you get the right item for your needs. You cannot use this item for a month then decide to exchange or return the item. If the item has been used and cannot be resold and is not in the original package, we will cannot allow an exchange or refund!
If you have ordered the wrong size or product and require an exchange please email us at CustomerService@PhysiotherapyRoom.com. We will send you a pre-paid shipping label by email to cover the shipping fees. Please note we cover the shipping fees when you request an exchange within the first 5 days of receiving your product. Also note, we cover the shipping fees for the first exchange on your order, if you have multiple exchanges on the same order, you will be responsible for the shipping fees after the first complimentary exchange.
Note: Please return all packaging and instructions and place your item in a suitable shipment box with the pre-paid label attached.
When will I get my refund?
It usually takes about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. The refund will appear on your original payment method.
All orders shipped outside of Canada are final sale and cannot be returned or exchanged. Some items are not eligible to ship outside of Canada. This will be stated on the product page. If this is the case, we have the right to cancel and refund your order.
Still have questions?
Feel free to contact us at CustomerService@PhysiotherapyRoom.com, if you have any other questions.