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Our Price Match Guarantee

Price Match Guarantee

Before you buy

Email us at the link of our competitors product, we will confirm the product is identical and is in Canadian dollars. Once confirmed we will send you a voucher for the reduced price that you can now purchase on our site.

After you Buy

If you find a current lower price within 14 days after your purchase, just email us at your order ID Number, the information and the link of our competitors product. Once confirmed, we will issue a refund for the difference.

It is as simple as that. Some restrictions do apply. The price match guarantee is for our retail customers only. See below for other guidelines and exclusions*.

Our Value Add - Free Physiotherapy Advice

Why choose us?

Not only will we match our competitors price, we also offer as a bonus free advice on your purchases from a registered treating Physiotherapist. Similarly to having a pharmacist available to answer your questions in regards to medications you buy at a pharmacy, we are here to answer your questions on our products in regards to your health. We will discuss general issues about injuries, muscles, joints, pain etc. We can customize exercises for your specific needs. Can other companies offer you this service?

Why Choose Us?
Want to ask our physiotherapists about your healthcare needs and the products that would be best in your specific case! We have you covered!

*Products That Qualify for our Low Price Guarantee - Guidelines and Limitations

The price for an item must be listed and valid at the time of the match.  We reserve the right to verify a competitor’s advertised price and the availability of the item.  If the Physio Store is not able to verify the lower price, we may decline the request.

The item must be the identical item, brand name, size, weight, colour, quantity and model number.  It must be in stock at the time of the Price Match with the approved online competitor.

Offers found on deal websites will be validated at the retailer’s primary website and must meet all other price match criteria.

Please send by digital means, the web address, the entire printed ad, the online price or digital version of the ad and send this to along with your order number (if you have already purchased the product).

No rain checks will be issued for items out of stock at The Physio Store Inc. to match a competitor's price.

We reserve the right to limit price quantities of price matches per identical item per guest for local and/or online competitor matches.


Health Professional customers are exempt from the Price match guarantee program. The price match guarantee is for our retail customers only.

Clearance, closeout, liquidation sales, damaged, used, open package, refurbished, offers advertised as % or $ off, or prices that only display on a website after guests log in.

Pricing due to typographical errors, competitor doorbusters/lightning sales (including Amazon Prime or Amazon Fresh Exclusive offers), coupon offers, promotional codes, credit card offers, gift card offers, financing, service offers, bundled offers, sales tax promotions, free items, rebates or mail-in offers.