Menu
Your Cart

Return and Exchange Policy

15 Day Unconditional Return and Exchange Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges on the product purchased within 15 days of receiving your order.  You can return your product for store credit, a different product, or a refund to the original payment method.  Certain items cannot be exchanged due to health regulations, product design or single use indications. 

Please contact us during this Pandemic to see if we can accept your return.

Exceptions to our Return and Exchange Policy

Discount
Discounted items are final and cannot be returned or exchanged
Tag
Returned items must have tags still on and be returned in original packaging
Wear
Returned items must have no visible signs of wear or use
Refresh
Certain items cannot be exchanged due to health regulations, product design or single use indications

To initiate a return or exchange (within Canada), please complete the following steps:

Login to our online return portal using your order ID and postal/zip code.

Choose the products you wish to return or exchange from your order.

Print your prepaid shipping label that you will receive by email.

Send all items back to us using the label provided.

Once received we will inspect the items and they meet the above criteria, we will then provide a store credit, exchange for a different product, or provide a refund to the original payment method.  We may contact you via email to verify what you would like us to do.

To initiate a return or exchange (outside of Canada), please complete the following steps:

Customer assumes all costs in shipping back to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped using standard shipping rates unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Email us at Returns@PhysiotherapyRoom.com, let us know your Order number, products to exchange or return, your name and the reason for the return or exchange. Once we send an RMA number, you may then return the items.  Please include the RMA number in the package.

You are responsible for returning the products to our warehouse. Please send to: Returns, The Physio Store Inc., 310 Wellington Road South, Unit E, London, Ontario, Canada N6C 4P4

Once received we will inspect the items and they meet the above criteria, we will then provide a store credit, exchange for a different product, or provide a refund to the original payment method.  We may contact you via email to verify what you would like us to do.

All Our Products are Fully Guaranteed Against Defects

Please check your package immediately to be sure your order is correct and items were not damaged. If you receive a defective product or an incomplete order, EMAIL US IMMEDIATELY for prompt action. Please include your name and order number. Damaged or short shipments should be reported within 5 days of receipt. Please keep the box if the item is damaged.

gmail

Feel free to contact us at CustomerService@PhysiotherapyRoom.com, if you have any other questions.