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Return & Exchange Policy

Return & Exchange Policy


Our goal at the is to ensure that you are totally satisfied with your shopping experience.

We can accept returns of unopened and unused products up to 30 days after the date of purchase.

We will refund to your original payment method, the price of the product returned including applicable taxes.

Exceptions to our Return Policy

Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
Certain items cannot be exchanged due to health regulations, product design or single use indications

Opened or used products, or any items marked as non-refundable/Final sale are not within our return guidelines.

We are currently unable to accept returns from US locations.

Certain items cannot be exchanged due to health regulations, product design or single use indications.

We cannot accept returns or exchanges from products in the following categories:

  • TENS units
  • Muscle Stim units
  • Home Traction Units
  • IFC units
  • Electrotherapy pads
  • Women's health products
  • Men's health products
  • Cryotherapy Products
  • Compression stockings
  • PPE and Sterilization products
  • Clearance Items
  • Items which have been removed from their original packaging and used, assembled or modified
  • Any items marked as non-returnable on the product page

To initiate a return, please complete the following steps:

Customer assumes all costs shipping back to us.  If your location is within Canada, we can email you a return label.  You can print this out and put on the package and return the package to any Canada Post outlet.

Email us at, let us know your Name, Order number, which products you want to return and the reason!  

One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!

All Our Products are Fully Guaranteed Against Defects

Please check your package immediately to be sure your order is correct and items were not damaged.  If you receive a defective product or an incomplete order, EMAIL US IMMEDIATELY for prompt action at  Please include your name and order number.  Damaged or short shipments should be reported within 5 days of receipt.  Please keep the box if the item is damaged.

Does Physiotherapy Room offer Exchanges?

If you want to exchange for a different item, you will need to return the item and place a new order.

When will I get my refund?

It usually takes about 2-3 weeks.  Most refunds are fully refunded in 3-5 days after we receive and process your return.  The refund will appear on your original payment method.

Still have questions?

Feel free to contact us at, if you have any other questions.