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Shipping Policy

Shipping Policy

Free shipping over $49* *Certain conditions apply
All Orders Ship from Canada (No Surprise Charges)
Most orders leave our warehouse the same day *Certain items require longer processing time
Two warehouses for faster shipping
Post office pickup options available
Delivery date estimates available at checkout

Update - July 29th

We continue to ship orders and support our customers during these challenging times.

Due to the additional safety protocols that have been implemented in our warehouses, you may experience a delay of 2 to 4 days in receiving your order.

We thank you for your patience and understanding as we attempt to process and ship your order as quickly as possible and in the safest manner for you and our staff.

If you have any questions we invite you to contact us


Processing Time


All orders require 1-2 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered.


Options & Costs


ORDER TOTAL Under $49 Over $49
ECONOMY Estimate In Cart Free
EXPRESS Estimate In Cart Estimate In Cart
  • Please allow 1 business day for order processing (certain items require longer times as is indicated on those product pages.)
  • *Certain rural areas as well as large bulky items may incur additional shipping fees and may not be eligible for free shipping.  This fee will be displayed during the checkout process.


Shipping


Economy Shipping

Economy Shipping will deliver your package using standard shipping methods.  PhysiotherapyRoom.com ships using multiple delivery partners.  A carrier will be assigned to your order at time of shipping.  Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 1-2 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.

Express Shipping

Express Shipping is a premium service available to orders shipping in Canada and the USA (excluding remote & airstage locations) that is provided by our shipping partners.  After leaving our warehouse, our shipping partners will prioritize your package and work to deliver it as quickly as possible. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 1-2 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.

Store Pickup

We offer in store pickup at our warehouse in London, Ontario, Canada.   You will be notified when your items are ready for pickup and the procedure on how to pick up your items safely during this pandemic.


Method of Delivery


To give you the best possible service, we use a variety of couriers depending on which best suits your needs. You will have the ability to select your courier of choice during the checkout process. Please note that when the delivery team brings a package to you, a signature may be required to finalize the delivery.


International Shipping


We are currently only ship to the USA, and do not offer free shipping.  In order to find out your shipping costs, enter your information on checkout to get a sense of the shipping costs.

In regards to international shipping, we do not charge any taxes or duties on purchases.  At the border, customs may charge the appropriate taxes and duties.  It is the responsibility of the customer to pay applicable taxes in their jurisdiction.   Currently there is an $800 USD exemption for paying duties when buying products for personal use in the U.S.


Cancellations


Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request.  Order cancellation is a time-sensitive action, so please do get in touch with our Customer Care team as soon as possible.  Ways to contact Customer Care and hours of availability here.

Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it.  Should this be the case, we can help facilitate a return upon delivery (excluding final sale items).