The Original McKenzie - Neck / Cervical Roll

Exchanges - How To Initiate an Exchange!

We are committed to offering you a low-risk online shopping experience.  If you need a different size or you want to exchange for a different product, we've got you covered.  You need to reach out to us within 5 days of receiving your item.   The merchandise must be received in new condition, original packaging.  We will pay the return shipping fees (for the first exchange) when you request an exchange within the first 5 days after receiving your order.  Plus, we offer free advice from our physiotherapists.  Our team is standing by to help you figure out what product or size might be better for you.

Initiating an Exchange!

Please reach out within the first 5 days of receiving your item.  Try it on, if it does not fit, reach out to us.  We would be happy to help you get the right item for your needs.  You cannot use this item for a month then decide to exchange or return the item.  If the item has been used and cannot be resold and is not in the original package, we will cannot allow an exchange or refund! 

If you have ordered the wrong size or product and require an exchange please email us at CustomerService@PhysiotherapyRoom.com.  We will send you a pre-paid shipping label by email to cover the shipping fees.  Please note we cover the shipping fees when you request an exchange within the first 5 days of receiving your product.   Also note, we cover the shipping fees for the first exchange on your order, if you have multiple exchanges on the same order, you will be responsible for the shipping fees after the first complimentary exchange.

Note:  Please return all packaging and instructions and place your item in a suitable shipment box with the pre-paid label attached.  

Returns - How To Initiate a Return!

In order to qualify for the full return, the merchandise being returned must be must be received in new condition, original packaging to receive a full refund. All returned merchandise must be in like-new, resalable and the same as the received condition. All freight charges must be prepaid and insured by you, the buyer on all returned merchandise. Unsaleable or damaged items will be subject to a restocking fee of 25% or returned to the purchaser. Returns without authorization will not be accepted. Returned merchandise must be returned to us within 30 days of the purchase and accompanied by a copy of the original invoice.

To deter against insurance fraud, in the event of a request for a refund we reserve the right to contact your insurer to verify the status of your reimbursement prior to processing your refund.  If an individual is abusing our return and refund policies, your order will be placed on hold and you will be notified of an additional restocking fee of up to 25% before items are shipped.