The Theratherm digital moist heat pack - Medium (14" x 14") provides intense, moist heat therapy for much needed relief from pain associated with arthritis, muscles spasms (such as back spasms), tension, and sub-acute sprains and strains.
Its flannel cover draws moisture from the air and as the pack’s temperature rises, the moist heat is released onto your skin, giving soothing relief to the aggravated area. Its unique, easy-to-use digital control is convenient and safe.
The application of moist heat is a routinely prescribed therapy in today’s medical field. The body's physiological response to moist heat is dilation of the blood vessels, causing an increase in the blood flow to the area under treatment. Increased local circulation enhances recovery by flushing away the waste products and bringing in fresh blood cells to the treatment area. Moist heat is exceptionally useful in treating back pain caused by muscle spasms from strain and tension. The pain of arthritic and musculoskeletal conditions can be temporarily alleviated with the use of
moist heat therapy. The increased blood flow can help relax muscles in spasm and help maintain joint and muscle
flexibility. Along with rest, the Theratherm Digital Moist Heating Pad will gradually relieve pain by relaxing a muscle in
spasm. Theratherm treatment is also efficient in relieving pain caused by muscle spasm or inflammation after a day of
recreation, gardening, jogging or household activities.
The Theratherm Digital Moist Heating Pad produces moist heat automatically. There is no water to add, no water to boil,
no dripping packs and no towels to prepare. Moisture is drawn from the humidity in the air and retained in the outer
flannel cover. When the hot pack is turned on, the rapid heat rise forces the moisture out of the flannel cover onto the
patient's skin. The moisture acts only as a means to transmit heat more deeply into the tissue, so only a small amount
The Theratherm Digital Moist Heating Pad is more effective than other electric heating pads on the market because it
delivers intense moist heat therapy. The moist heating pad expands the size of the blood vessels, increasing blood flow.
The temperature of the heating pad is controlled by the patient with a digital controller that can be turned on and off.
The digital controller is also used to set the treatment time and features a lock-out mode to guard against remiss
touching of the controls during treatment.
Features and Benefits
- Convenient preset time and temperature.
- Digital hand control for operator to program and monitor temperature and/or treatment time.
- Lockout mode protects against inconsistent setting changes throughout treatment sessions.
- Moist heat therapy temperatures range from 113° to 166°F (45° to 74°C).
- Treatment sessions up to 60 minutes.
- Specially designed flannel cover (60% cotton/40% polyester) for efficient moisture retention.
- Flannel cover is washable.
- UL and cUL classified.
- No need to wet heat pack, gets the moisture from the air.
- Intended for use on areas such as the back, shoulder, wrist, stomach, knee or foot.
- One-year warranty
We offer free advice from a registered treating Physiotherapist.
Similarly to having a pharmacist available to answer your questions in regards to medications you buy at a pharmacy, we are here to answer your questions on our products in regards to your health.
We can discuss general issues about injuries, muscles, joints, pain etc. and provide advice on what products and exercises will help your specific needs. We will respond within 24 hours.
Our Return Policy
You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
**Customers are responsible for return shipping charges. Except in the case of an error made by us or manufacturer defect**
Exceptions to Our Return Policy
To maintain hygienic standards in accordance with Ontario Health and Health Canada infection and disease prevention initiatives ALL medical, surgical, and rehabilitation equipment and soft supports are non-returnable, unless they have a manufacturer guarantee. Other items we do not return include (but are not limited to):
- Cold therapy products and accessories
- Theratherm digital moist heat pads
- Amoena Products
- Custom orthopaedic braces
- Taping products
- Compression therapy products
- Pelvic Floor exercisers (EMY, Perifit)
- TENS, IFC, NMES and like units
- Post-Operative braces and shoes
- Rigid ankle/foot immobilizers
- Shoulder immobilizers/slings
- Any items marked as non-returnable on the product page.
All Our Products are Fully Guaranteed Against Defects
Please check your package immediately to be sure your order is correct and items were not damaged. If you receive a defective product or an incomplete order, EMAIL US IMMEDIATELY for prompt action at CustomerService@PhysiotherapyRoom.com. Please include your name and order number. Damaged or short shipments should be reported within 5 days of receipt. Please keep the box if the item is damaged. If your tracking number shows as delivered but you never received your package, you need to report this within 5 business days. Someone on our customer service team will reach out with further steps.
We cannot accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more then 30 days after delivery. If you would like to make a return or exchange, you must contact us by phone or email.
How to Initiate a Return!
Email us at CustomerService@PhysiotherapyRoom.com, let us know your Name, Order number, which products you want to return and the reason!
One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!
Items returned to us without notification will not be eligible for a refund or exchange.
To deter against insurance fraud, in the event of a request for a refund we reserve the right to contact your insurer to verify the status of your reimbursement prior to processing your refund. If an individual is abusing our return and refund policies, your order will be placed on hold and you will be notified of an additional restocking fee of up to 25% before items are shipped.
Our Exchange Policy
We are committed to offering you a low-risk online shopping experience. If you need a different size or you want to exchange for a different product, we've got you covered. You need to reach out to us within 5 days of receiving your item. We will pay the return shipping fees (for the first exchange) when you request an exchange within the first 5 days after receiving your order. Plus, we offer free advice from our physiotherapists. Our team is standing by to help you figure out what product or size might be better for you.
How to Initiate an Exchange!
Please reach out within the first 5 days of receiving your item. Try it on, if it does not fit, reach out to us. We would be happy to help you get the right item for your needs. You cannot use this item for a month then decide to exchange or return the item. If the item has been used and cannot be resold and is not in the original package, we will cannot allow an exchange or refund!
If you have ordered the wrong size or product and require an exchange please email us at CustomerService@PhysiotherapyRoom.com. We will send you a pre-paid shipping label by email to cover the shipping fees. Please note we cover the shipping fees when you request an exchange within the first 5 days of receiving your product. Also note, we cover the shipping fees for the first exchange on your order, if you have multiple exchanges on the same order, you will be responsible for the shipping fees after the first complimentary exchange.
Note: Please return all packaging and instructions and place your item in a suitable shipment box with the pre-paid label attached.
When will I get my refund?
It usually takes about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. The refund will appear on your original payment method.
All orders shipped outside of Canada are final sale and cannot be returned or exchanged. Some items are not eligible to ship outside of Canada. This will be stated on the product page. If this is the case, we have the right to cancel and refund your order.
Still have questions?
Feel free to contact us at CustomerService@PhysiotherapyRoom.com, if you have any other questions.