Dear valued customers, we are making changes to our daily online and in-store routines that will help protect everyone during this difficult time. Effective Monday March 23, we are introducing social distancing protocols at our in-store location. We are still accepting all United States & Canadian orders. Orders can still be called in or placed online and shipped directly to you as usual however, if ordered as an "in-store pick-up" at our location we have made the following changes. As soon as your order is ready for pickup, we will contact you by phone and make the appropriate arrangements. The Physiotherapy Room has always made the health and safety of our staff and customers a top priority, and we will work to make ordering as effective and safe as we can, for everyone. We thank you for your understanding and patience during these unusual times, and we look forward to the time when we can return to our standard routines.

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Out of Stock Policy

Out of Stock Policy

The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as “Out of Stock”, we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via e-mail and give you 3 days to reply. If we have not heard from you, we will then try to call you at the numbers you provide with your order. Be sure to give us your current e-mail address and phone number.

Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.

Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.

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Feel free to contact us at CustomerService@PhysiotherapyRoom.com, if you have any other questions.